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What Is Level 1 It Support? [Solved]
They provide basic troubleshooting and help customers with simple problems. They can also answer questions about products and services, as well as provide guidance on how to use them. Level one IT support staff are usually the most accessible members of the IT team, so they need to be friendly and knowledgeable. If a customer’s issue is more complex, level one IT support will refer them to a higher-level technician for further assistance.
